Frequently Asked Questions

At Titan Tools we strive to ensure that you are completely satisfied with your purchase. If this is not the case, you can use our returns policy. Below you will find all the important information about returning products.

Returns conditions

• You can return a product within 14 days of receipt.
• The product must be returned unused, in its original packaging and with all tags and accessories.

Return costs

• The costs for returning are at your own expense, unless the product arrived defective or damaged.
• If the product does not meet the return conditions, we reserve the right to return the package or refuse the refund.
• After receiving and processing your return shipment, you will receive the purchase amount back within 10 working days via your chosen payment method.

Defective or damaged products

• If you have received a defective or damaged product, please contact us immediately. We will ensure that you receive a new product or that the purchase price is refunded.

You can return products to us within 14 days of receipt, provided they are unused, in the original packaging and with all labels and accessories.

Steps to request a return:

1. Request your return:
   Go to your orders under your account. Click on "Request return" for the order you want to return. Make a selection of the products and state a reason for return.
2. Pack the product:
   If your return is approved, you can return your products. Make sure the product is returned undamaged and in the original packaging, including all accessories.
3. Send the package to:
   Take the package to a post office or carrier pick-up point of your choice. Keep the proof of postage until the return has been processed.
4. Confirmation:
   Once we receive and process your return, you will receive a confirmation by email.

Important information:

• The costs for returning are at your own expense, unless the product is defective or damaged upon delivery.
• Once we receive and inspect the return package, your purchase amount will be refunded to your original payment method within 10 working days .
• More details about our returns policy can be found under the question above "What is your returns policy?"

We are sorry to hear that you have received a damaged or defective product. Don't worry, we will make sure this is resolved quickly! Here are the steps you can take:

1. Contact us:
   Send us a message via the contact form. Please include your order number and a description of the problem (e.g. photos of the damage or defect).
2. Return or replace:
   Depending on the situation, we will send you a new product or a return label to return the damaged or defective product free of charge.
3. Get your solution:
   Once we receive the return package (if necessary), we will ensure that you receive a replacement product or a refund as soon as possible.

Important information:

• Keep the original packaging and product until the solution is settled.
• You do not have to pay shipping costs for returning a damaged or defective product.

We are sorry to hear that you received the wrong product. Don't worry, we will make sure this is resolved quickly! Here are the steps you can take:

1. Contact us:
   Send us a message via the contact form. Please include your order number and a description of the product you received.
2. Returning the wrong product:
   We will send you a return label to return the wrong product free of charge. Make sure the product is returned unused and in its original packaging.
3. Get the right product:
   Once we receive the return package, we will send the correct product to you as soon as possible. If the correct product is immediately available, we can sometimes send it earlier.

Important information:

• You do not have to pay shipping costs for returning the wrong product.
• Keep the incorrect product and original packaging until the solution is arranged.